Overall satisfaction

With 640 responses in the bag, 46% of them say they are pleased with MaxDSL and 54% are disappointed.

54% say that given a free choice in the next month they would stick with MaxDSL, 9% would go back to fixed speed and 36% would stay but only if it improves.

The five largest responses were from the following ISP's users :-
BT / BT Yahoo 23%
Plusnet / Metronet 17%
Eclipse 14%
Nildram 10%
Zen 7%

80% of Zen users said they were pleased with MaxDSL but the other four in the list above all swung to the disappointed side - only 39% of BT/BT Yahoo users were pleased.

AOL registered a small majority of pleased users, Andrews & Arnold users followed the Zen trend and of the smaller ISPs captured in the "others" category 54% of users were pleased with MaxDSL.

If we were to assume that the ISPs have a random scattering of line speeds etc there looks to be something to be said for the way a product is handled by the ISP influencing the user satisfaction level. One third of the users wanting to go back to fixed speed service were with BT/BT Yahoo.